At UrooStitch, we aim to provide high-quality custom embroidery digitizing and vector tracing services. However, we understand that situations may arise where a refund is requested. This Refund Policy outlines the circumstances under which refunds will be considered.

Refund Eligibility

1. Service Discrepancy: If the delivered service does not meet the specifications agreed upon or significantly deviates from the provided sample or approved design, you may be eligible for a refund.
2. Service Failure: In the event of our failure to deliver the agreed-upon service within the specified timeframe due to reasons within our control, a refund may be issued.

Non-Refundable Circumstances

1. Change of Mind: Refunds will not be granted for services provided where the client changes their mind or no longer requires the service.
2. Client Error: If inaccuracies or errors occur in the final output due to incorrect information or materials provided by the client, refunds may not be applicable.

Refund Process

1. Request Submission: To request a refund, you must contact us within [number of days] days of receiving the service. Provide details of the issue and any supporting evidence.
2. Review Process: We will review your request promptly. This may involve an assessment of the service provided and any relevant communication between us and the client.
3. Refund Decision: Upon review, if your request meets the eligible criteria outlined in section 1, we will initiate the refund as per our agreement or as mutually decided.

Refund Method

1. Refund Method: Refunds will be issued using the original payment method unless otherwise agreed upon.

Contact Us

If you have any questions or wish to request a refund, please contact us at:  UrooStitchart@gmail.com